Many thanks for your custom.
We understand that sometimes, items do not arrive as expected so we strive to do everything to make the returns process easy for you.
Please could we ask that you inspect the goods when you receive them for any defects or damage and that it is the correct item that was ordered.
Should there be any concerns please do go onto our online Returns Centre to submit a return.
HOW TO RETURN YOUR ITEM
- Fill in and complete the Online Returns on our Returns Centre, specifying your reason for return/exchange. Any goods received without the appropriate online claim will not be processed.
- Pack the item(s) into the original packaging to return back. The goods are the responsibility of the customer until they reach the warehouse so please ensure all items are packaged properly to avoid transit damages.
- We recommend using the myHermes or Royal Mail 1st and 2nd class postage and also recommend getting proof of postage. We will only refund up to a maximum of £6 for postage costs at our discretion.
- Any returned goods that we receive which are outside of this Returns Policy will unfortunately not be refunded or exchanged, but we are happy to re-ship such items back to you.
Exchanges
- Exchanges must be requested within 14 days of receipt of the item and will be processed as soon as possible.
- Please note this may take longer, if we are having to order products in especially.
- Should there be a price variant, we will need to receive payment of the difference prior to the exchange being processed.
- We are unable to replace or exchange an item until the original parcel is returned and received back to the warehouse. If you need an item in a hurry, we suggest you place a second order for the new item and send the original back at a later date.
- Postage costs will not be reimbursed.
Faulty/Broken Items
- Faulty/Broken items must be returned within 14 days of receiving the item.
- If goods are found to be damaged or defective prior to delivery to you, we will either repair or replace the item at the management’s decision.
- The original invoice must be included in the returns package & online Return submitted.
- The item must be in the original unused condition.Original packaging must be included – even if opened.
- We recommend using the myHermes or Royal Mail 1st and 2nd class postage and also recommend getting proof of postage. We will only refund up to a maximum of £6 for postage costs at our discretion.
Unwanted/No Longer needed items
- Unwanted/no longer needed items must be returned within 14 days of receiving the item for a refund.
- Refunds will be issued by your original payment method and will be processed within 14 days from the date we receive your parcel.
- Items returned after 30 days will not be processed.
- No returns will be processed without the original invoice & completed online Returns.
- The item must be in the original unused condition.Original packaging must be included – even if opened.
- Return postage will not be reimbursed.